Panopto/Class Recordings Errors

Incident Report for Canvas at Penn

Resolved

This issue has been resolved. If you continue to encounter problems with Panopto, please contact canvas@pobox.upenn.edu

Posted Feb 02, 2024 - 08:15 EST

Monitoring

The vendor has applied a fix for this issue and is continuing to monitor performance. Please see their status page for updates: https://status.io/pages/57c1fd57097aa14d7f0021cd

Posted Feb 01, 2024 - 11:12 EST

Identified

We are encountering increased playback errors for media content in Panopto/Class Recordings. The vendor is working to resolve this issue as soon as possible.

For updates please see their status page: https://status.io/pages/57c1fd57097aa14d7f0021cd

Posted Jan 31, 2024 - 10:25 EST

This incident affected: Learning Tools (Class Recordings (Panopto)).